Returns & Refunds

RETURNS & REFUNDS

We want you to be happy with your purchase from Dear Vivienne! Please review our return policy carefully:

Store Credit Only: We issue store credit for all eligible returns.

Return Timeframes:

• Initiation: Returns must be initiated within 7 days of delivery. Initiate a return by emailing hello@dearvivienne.com.
• Shipping: If your return is approved, you have 4 days to ship the item back.
• Local Pickup Orders: If you selected local pickup, you must reach out through email within 7 days of your order being marked as ready to request a return.

Non-Returnable Items: The following items are final sale and cannot be returned:

• Accessories
• Items with a discount of 20% or more (including sale items)

Condition of Returned Items: To be eligible for store credit, items must be returned in their original condition:

• With tags attached
• Unworn, unwashed, & unaltered.
• Buttoned up & folded appropriately
  
• Free of excessive human or animal hair
• Free of odors (smoke, perfume/cologne, etc.)
• Free of makeup marks or smears, deodorant marks, any stains (items returned with these issues may not receive full credit.)
  

Late Returns: Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.

Defective Items:

• If you receive a defective item, please email hello@dearvivienne.com a claim within 2 days of delivery of the item.
• Include a photo of the damage in your email.
• If we are not notified within 2 days of delivery, the item will no longer qualify for a return or replacement.